Terms & Conditions

We, at Kapas Tree, will always try our best to make your shopping experience an easy and happy one. We will assist and help wherever possible. Please do take a few minutes to read our terms and conditions before you make an order from our website. These terms and conditions govern the use of this website and the purchases of any items from it. Once you make a purchase, you will be agreeing to all the terms and conditions.

  1. All items are sold “as is”, and all sales are final. All items are non-returnable / non-exchangeable.
  2. All items are non-refundable, unless we are not able to provide you the requested item due to unavailability (or “Out of Stock”).
  3. Please read the item descriptions carefully and thoroughly before making a purchase.
  4. While every effort is made to accurately represent colour, we cannot guarantee that the colours you see match the colours of the actual fabric as every monitor is different.
  5. Please note that all measurements are approximates.
  6. Minimum fabric cuts are 2.5 yards with increments of 0.5 yards per print.
  7. All prices are stated in Malaysian Ringgit (MYR). Prices do NOT include shipping and handling, unless otherwise stated. The shipping and handling charges are to be borne by customer. You will be notified of the amount for shipping and handling when we issue a Request for Payment. The shipping and handling charges depend on weight and size of order. Rates for fabric orders can be referred to here.
  8. For ready-to-ship items, full payment and bank transfer reference details must be made and submitted within three (3) business days from the date the Request for Payment is issued.
  9. For fabric pre-orders, full payment and bank transfer reference details must be made and submitted by 10pm on the closing date of the pre-order, unless otherwise stated.
  10. Orders will be cancelled if payment and bank transfer reference details are not received within given time frame as stated above.
  11. For ready-to-ship items: Once payment is cleared, shipment will be made within one to three (1 – 3) business days.
  12. For fabric pre-orders: Once payment is cleared, shipment will be made within one to three (1 – 3) business days from the day we receive your item from our supplier.
  13. Any customs, duties, or taxes is the responsibility of the customer.
  14. We will not be held responsible for delays, damages, or loss during the delivery process.
  15. We will not be held responsible for incorrect information provided by customers, such as incomplete shipping address, contact information, and any other information provided by customers.
  16. We reserve the right to change our terms and conditions without prior notice.

 

Please do not hesitate to make an enquiry should you have any questions in regards to any of these terms and conditions before you make a purchase from this website.

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